Standard procedures, operational instructions and organisational documentation

Most SOPs are written by the person who knows most — for the person who knows least. That is the fundamental problem. The expert does not see the steps that are obvious to them but incomprehensible to the new employee. The result is procedures that collect dust instead of reducing errors.

When do you need this?

• You are under pressure from an ISO 9001 or HACCP audit and the documentation is not complete
• Your production depends on key individuals — and that creates vulnerability if they are sick or leave
• New employees take too long to become self-sufficient because training is done verbally
• Quality varies from shift to shift, depending on who is at work
• Your employees don't all speak the same language — and your existing procedures are only in Danish
• You are seeking certification and lack documentation that proves the processes are under control
• You want to systematise operations and reduce dependence on informal knowledge transfer

What do we deliver?

SOPs — Standard Operating Procedures

Step-by-step procedures for specific work tasks. Action-oriented — each step describes a concrete action, not a state. Tested by the person who will actually use them, not only by the person who wrote them. Available in all relevant languages.

Work instructions

Shorter, focused instructions for individual tasks or critical sub-procedures within a larger process. Typically one to two pages. Precise and direct — without unnecessary context.

Onboarding and training material

Introduction packages for new employees that systematise the onboarding process. Reduces dependence on verbal knowledge transfer and ensures that new employees have the information they need — regardless of who trains them.

Role descriptions and responsibility documentation

Clear documents that establish who is responsible for what — across processes, machines and shifts. Necessary for ISO 9001. Useful for all companies that have grown beyond the stage where everyone knows what everyone does.

Quality manuals

Governing documents describing the company's quality management system — typically the top of the documentation hierarchy in ISO 9001. Sets the framework for all underlying procedures and instructions.

How we work

1. 01
   Mapping

   We start by mapping which processes are critical, and which lack documentation or have outdated documentation. A simple prioritisation list that gives an overview of the effort required.

2. 02
   Observation and interview

   We meet the people who actually perform the task. We observe, ask questions, identify the steps that are never written down because they seem obvious to the experienced person. That is often where the errors occur.

3. 03
   Draft

   We write the procedure in clear, action-oriented language. Each step describes a concrete action. No steps that presuppose knowledge not described earlier in the document.

4. 04
   User testing

   The draft is given to a person who will use it — not the person who wrote it. Can they follow it step by step without asking for help? That is the test. Typically one or two steps that are missing or unclear are revealed.

5. 05
   Translation and revision structure

   The approved procedure is translated into all relevant languages. We establish a revision system with clear ownership and revision frequency — so the procedure does not quietly become outdated.

What do you get?

• Action-oriented SOPs and work instructions that are actually used
• Documents tested by the person who will use them — not only the person who wrote them
• Revision structure with clear ownership and set frequency
• ISO 9001 and HACCP-ready documentation structure
• Word source files you own and can update yourself